Responsible Gaming

1 Age Restriction & Eligibility

Bangladeshi law and internationally recognised responsible gaming standards both require that online gambling platforms restrict access to adults. At 4c44, we define an adult as any individual who is 18 years of age or older at the time of registration. This age threshold applies regardless of a player's location within Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city or district.

Age Verification Process

All new 4c44 accounts are subject to age verification as part of our standard Know Your Customer (KYC) process. Upon registration, you will be asked to confirm your date of birth. Before your account is fully activated for real-money play, you must submit a copy of a valid government-issued photo identification document — such as your National Identity Card (NID), passport, or driving licence — that confirms you are 18 years of age or older.

Accounts that do not complete age verification within the required timeframe will have their deposit and withdrawal functions suspended until the verification is successfully completed. 4c44 reserves the right to request additional age-verification documents at any point during the lifetime of a player's account if we have reasonable grounds to believe that the player may be under 18.

Consequences of Age Misrepresentation

Providing false date-of-birth information during registration constitutes a breach of the 4c44 Terms and Conditions. Any winnings accrued by a player who misrepresented their age will be void and non-withdrawable. 4c44 may also report instances of deliberate age misrepresentation to the relevant authorities.

2 Understanding Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised behavioural condition in which a person's gambling activity begins to interfere with their daily life, financial stability, mental health, or personal relationships. It can affect anyone, regardless of age, income level, or how long they have been gambling. Recognising the early warning signs is the most important step toward regaining control.

Warning Signs to Watch For

The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these signs in yourself or in someone you know who uses 4c44, we strongly encourage you to reach out for help.

The Self-Assessment Question

A simple and honest question to ask yourself regularly: "Am I in control of my gambling, or is my gambling in control of me?" If the honest answer is the latter, even partially, it is time to use the tools available on 4c44 or speak to a professional. Taking action early — before gambling causes serious financial or personal harm — is always the right decision.

Responsible Gambling Checklist

If you answered "no" to two or more of the above questions, we recommend activating one or more of the responsible gaming tools described in the next section, or contacting our support team.

3 Responsible Gaming Tools

4c44 has built a comprehensive set of responsible gaming tools directly into every player account. These tools are free to use, take effect quickly, and can be adjusted at any time through your account dashboard or by contacting our support team. We encourage all players — not only those experiencing difficulties — to make use of these features as part of healthy gambling habits.

How to Activate These Tools

All responsible gaming tools are accessible from the Account Dashboard → Responsible Gaming section after logging in. Alternatively, you can contact our support team at [email protected] and a team member will activate or adjust any tool on your behalf during the same support session. All tool activations are logged with a timestamp for your records.

4 Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on the 4c44 platform. When you self-exclude, your account is fully suspended for the duration of the exclusion period — you will be unable to log in, deposit, wager, or access any gambling feature. Self-exclusion is a serious, irreversible step during its active period, and 4c44 treats all self-exclusion requests with the highest priority.

Available Self-Exclusion Periods

• 6 Months: Suitable for players who feel they need an extended break to reassess their gambling habits. The minimum self-exclusion period offered by 4c44.
• 1 Year: A full twelve-month exclusion that provides a substantial recovery period for players dealing with more serious gambling-related concerns.
• 3 Years: A long-term exclusion period for players who wish to remove gambling as an option for an extended period while they address underlying issues.
• Permanent / Indefinite: A permanent account closure with no option to reopen. This option is recommended for players who recognise that gambling is causing sustained harm to their lives. There is no expiry date and the exclusion cannot be reversed.

How to Request Self-Exclusion

Self-exclusion can be requested in two ways:

1. Log in to your 4c44 account and navigate to Account Dashboard → Responsible Gaming → Self-Exclusion, then select your preferred exclusion period and confirm the request.
2. Email [email protected] with the subject line "Self-Exclusion Request — [Your Username]". Our team will action the exclusion within 24 hours of receiving your email and will send a confirmation once the exclusion is active.

Ongoing Monitoring During Exclusion

During an active self-exclusion, 4c44 will not send any promotional emails, bonus offers, or marketing communications to the excluded player. If you receive any such communication during your exclusion period, please report it immediately to [email protected] so that we can rectify the error and review our exclusion flagging processes.

5 Protecting Minors

4c44 takes the protection of children and young people extremely seriously. While our age verification processes are designed to prevent minors from registering accounts, we recognise that parents and guardians also play a vital role in ensuring that children do not access gambling platforms through a family member's device or account.

Guidance for Parents and Guardians

• Never share your 4c44 account login credentials with any person under the age of 18, including family members and children.
• Log out of your 4c44 account fully after each session, especially on shared family devices such as tablets, laptops, or desktop computers.
• Use device-level parental control software to restrict access to online gambling websites on devices used by children. Reputable parental control solutions are available for all major operating systems.
• Store your bKash, Nagad, or Rocket payment credentials securely and do not save payment information in browsers on shared devices.
• Speak openly with older children and teenagers about the risks of gambling and the fact that it is a restricted activity for adults only.

Reporting Suspected Minor Access

If you have reason to believe that a minor has accessed a 4c44 account — whether your own or another player's — please report this immediately to [email protected]. Our compliance team will investigate the report confidentially and take appropriate action, which may include account suspension and a full account audit.

6 Getting Help & Support

Reaching out for help with problem gambling is a sign of strength, not weakness. Whether you are concerned about your own gambling behaviour or that of someone close to you, a range of support options is available. 4c44 actively encourages players to seek assistance at the earliest possible stage — the sooner help is sought, the more effective recovery tends to be.

Contact 4c44 Support Directly

Our responsible gaming team is available 24 hours a day, 7 days a week. All communications are handled with strict confidentiality. You do not need to be in crisis to reach out — we are happy to discuss concerns at any stage.

Talking to Someone You Trust

Sometimes the most helpful first step is simply telling a trusted friend, partner, or family member that gambling has become a concern. People close to you can provide emotional support, help you stay accountable to limits you set, and assist in managing finances during a recovery period. 4c44 encourages players to involve their support network wherever they feel comfortable doing so.

Professional Support and Counselling

Problem gambling is a recognised mental health condition, and professional counselling can be highly effective in supporting recovery. If you are based in Bangladesh and are looking for professional support, we recommend speaking with a licensed mental health professional or counsellor in your area. Your 4c44 support team can also assist you in identifying appropriate local resources if you contact us at [email protected].

7 Our Commitment to Safe Play

Responsible gaming is not a compliance checkbox for 4c44 — it is a foundational part of how we operate and how we think about our relationship with every player on the platform. We believe that a sustainable, trustworthy casino and sports betting platform must put the long-term wellbeing of its players ahead of short-term revenue considerations. A player who gambles safely and within their means is the only kind of player we want on 4c44.

4c44 reviews its responsible gaming policies and tools on a regular basis to ensure they remain aligned with best practices in the industry and with the specific needs of Bangladeshi players. Updates to this page will be communicated to registered players via email notification. The current version of this Responsible Gaming policy is effective as of January 2026.