Privacy Policy
At 4c44, your personal data is handled with the same care we apply to every aspect of the platform. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored and protected, and what rights you hold as a registered player in Bangladesh.
All personal data submitted to 4c44 is stored on encrypted, access-controlled servers. We apply 256-bit SSL encryption to every session and maintain strict internal access controls so that only authorised personnel can access player account information.
4c44 does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Data shared with third parties is limited strictly to what is necessary for the operation of the platform — payment processing, identity verification, and regulatory compliance.
You have the right to access, correct, delete, or restrict the processing of your personal data held by 4c44. Requests can be submitted at any time by contacting our support team at [email protected]. We respond to all valid data requests within 30 calendar days.
1 Information We Collect
4c44 collects personal data from players through several channels: directly during registration and account use, automatically through platform activity, and from third-party verification partners where required for compliance purposes. The categories of personal data we collect are set out below.
1.1 Registration Data
When you create a 4c44 account, you provide us with foundational personal information necessary to establish and manage your account. This includes:
- Full legal name as it appears on your official identification documents;
- Date of birth (used for mandatory age verification — players must be 18 or above);
- Email address (used for account communications, security alerts, and marketing where consent is given);
- Mobile phone number (used for two-factor authentication and account recovery);
- Chosen username and encrypted password;
- Residential address (required for identity verification and fraud prevention).
1.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations, 4c44 may request documentary evidence to verify your identity and confirm the source of deposited funds. KYC documents collected may include:
- Copies of government-issued photo identification (national identity card, passport, or driving licence);
- Proof of residential address (utility bill, bank statement, or official correspondence dated within 90 days);
- Copies of payment method documentation (screenshots of bKash or Nagad wallet registration screens, or bank card images) to verify payment ownership;
- Source-of-funds documentation for high-value deposits, as required under anti-money-laundering (AML) procedures.
KYC documents are stored securely and processed only for compliance and fraud prevention purposes. They are not used for any marketing or profiling activity.
1.3 Transaction & Payment Data
4c44 records all financial transactions associated with your account, including deposits, withdrawals, bonus credits, wagering activity, and balance adjustments. Payment method details — such as bKash wallet numbers, Nagad account references, Rocket identifiers, or partial card numbers — are logged for transaction verification and dispute resolution purposes. 4c44 does not store full card numbers or mobile banking PINs.
1.4 Technical & Usage Data
When you access the 4c44 platform, certain technical data is automatically collected by our servers and analytics systems. This includes:
- IP address and approximate geographic location (used for fraud detection and access control);
- Device type, operating system, and browser version;
- Session timestamps, pages visited, and features used;
- Betting history, game activity logs, and wagering patterns;
- Referral source (how you arrived at 4c44, e.g., search engine, partner site).
2 How We Use Your Data
4c44 processes personal data only where we have a lawful basis for doing so. The primary legal bases on which we rely are: (a) the performance of a contract with you as a registered player; (b) compliance with legal obligations including AML, KYC, and responsible gaming regulations; (c) our legitimate interests in operating a secure and commercially viable platform; and (d) your explicit consent, where required for optional processing such as marketing communications.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & management | Registration data, contact details | Contract performance |
| Age & identity verification | KYC documents, date of birth | Legal obligation |
| Payment processing | Transaction data, payment method references | Contract performance |
| Fraud detection & security | IP address, device data, behavioural patterns | Legitimate interests |
| Responsible gaming monitoring | Wagering history, session data, deposit patterns | Legal obligation |
| Customer support | Account data, communication history | Contract performance |
| Marketing & promotions | Email address, preferences, gaming activity | Consent |
| Platform analytics & improvement | Usage data, session logs (anonymised where possible) | Legitimate interests |
2.1 Marketing Communications
4c44 will only send promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers where you have given explicit consent during registration or subsequently through your account preferences. You may withdraw consent for marketing communications at any time by updating your notification settings within your account dashboard or by contacting support at [email protected]. Withdrawal of marketing consent does not affect your ability to use the platform or receive essential account communications.
2.2 Automated Decision-Making
4c44 uses automated systems to detect fraud, identify responsible gaming risk indicators, and assess bonus eligibility. Where an automated decision produces a significant effect on your account — such as a temporary suspension or a bonus restriction — you have the right to request a manual review by a member of our compliance team. To exercise this right, contact [email protected] with the subject line "Manual Review Request".
3 Data Sharing & Third Parties
4c44 does not sell or rent your personal data to any third party. We share player data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
3.1 Payment Processing Partners
To process deposits and withdrawals, 4c44 shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard. These partners act as independent data controllers in respect of the payment transaction and are subject to their own privacy policies and applicable financial regulations in Bangladesh.
3.2 Identity Verification Providers
4c44 works with third-party KYC and identity verification services to confirm player identities and screen against sanction lists and politically exposed persons (PEP) databases. Personal data shared for verification purposes is limited to what is strictly required to complete the check and is handled by providers under contractual data processing agreements.
3.3 Game Technology Providers
Games on the 4c44 platform are delivered by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a player session token and account identifier to enable game access and record game results. No personally identifiable information beyond what is technically necessary for game session management is shared with game providers.
3.4 Legal & Regulatory Disclosure
4c44 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or legitimate regulatory request. In such cases, 4c44 will disclose only the minimum information required to satisfy the legal obligation and will, where legally permitted, notify the affected player of the disclosure.
5 Data Security Measures
The security of your personal data is a primary operational concern at 4c44. We maintain a multi-layered security architecture designed to protect player data against unauthorised access, accidental loss, and malicious attack.
All data transmitted between your device and the 4c44 platform is encrypted using 256-bit SSL/TLS. This ensures that your personal information, payment details, and account credentials cannot be intercepted in transit.
Account passwords are never stored in plain text. 4c44 uses industry-standard bcrypt hashing with a unique salt per account, meaning that even in the unlikely event of a data breach, your password cannot be recovered from stored data.
Access to player personal data within the 4c44 organisation is governed by a strict need-to-know policy. Staff members can access only the data necessary for their specific role. All internal data access is logged and subject to periodic audit.
5.1 Breach Response
In the event of a personal data breach that poses a risk to player rights and freedoms, 4c44 will notify affected players without undue delay and no later than 72 hours after becoming aware of the breach. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps 4c44 is taking to address the situation and prevent recurrence.
6 Data Retention Periods
4c44 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The retention periods below reflect our current data management policy.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal & AML compliance obligations |
| KYC / identity verification documents | 5 years after account closure or last transaction | Anti-money-laundering regulatory requirement |
| Transaction & payment records | 7 years after transaction date | Financial record-keeping obligations |
| Responsible gaming records | 5 years after self-exclusion or account closure | Regulatory duty of care obligations |
| Support communication records | 3 years after last interaction | Dispute resolution & quality assurance |
| Marketing consent records | Until consent is withdrawn + 2 years | Evidence of lawful marketing basis |
| Technical & server logs | 12 months from creation | Security monitoring & fraud investigation |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with recognised data destruction standards. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes, provided it can no longer be linked to any individual player.
7 Your Privacy Rights
As a registered player with 4c44, you hold a number of rights in relation to your personal data. These rights are set out below. To exercise any of these rights, please contact our data support team at [email protected], clearly identifying which right you wish to exercise and providing sufficient information to verify your identity.
You have the right to request a copy of all personal data 4c44 holds about you. We will provide this information within 30 calendar days of a verified request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly from your account settings.
You may request deletion of your personal data where it is no longer required for the purpose it was collected. This right is subject to our legal retention obligations — data required for AML or regulatory compliance cannot be erased ahead of schedule.
In certain circumstances — for example, while a dispute is being investigated — you may request that 4c44 restrict the processing of your data rather than delete it outright.
You may request a structured, machine-readable export of the personal data you provided to 4c44 during registration and account use, in order to transfer it to another service.
You may object at any time to the processing of your data for marketing purposes. You may also object to processing based on 4c44's legitimate interests where you believe your rights and freedoms override those interests.
All rights requests will be acknowledged within 5 business days and fully resolved within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend the resolution period by a further 30 days — you will be notified if this is the case. There is no charge for submitting a rights request. However, 4c44 reserves the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive in frequency.
8 Policy Updates & Contact
8.1 Changes to This Policy
4c44 reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, registered players will be notified by email and by a prominent notice on the 4c44 platform at least 7 days before the changes take effect. The effective date shown at the top of this policy will be updated accordingly. Continued use of the 4c44 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
Minor, non-material changes — such as corrections of typographical errors or clarifications that do not affect how data is processed — may be made without prior notification, though the effective date will always reflect the most recent revision.
8.2 Contact Our Data Team
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 4c44 handles your personal information, please contact our data support team using the details below. All communications must be in English.
Email: [email protected]
Subject line: "Privacy Request — [Your Username]"
Response time: Within 5 business days (Bangladesh Standard Time, UTC+6)
Full resolution: Within 30 calendar days of verified request
8.3 Complaints
If you are unsatisfied with 4c44's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. 4c44 is committed to resolving all privacy concerns fairly and transparently, and we encourage players to contact us directly in the first instance before escalating to a regulatory body.
Now that you understand how 4c44 protects your personal data, explore our full range of casino games, cricket betting, and slots — all secured with SSL encryption and built for Bangladeshi players.